Delivery Information

SHIPPING

We are pleased to announce that we include 2nd Day Express shipping from FedEx with any paid order over $500. We also offer expedited services for an additional fee. The following are a list of available services though FedEx:
FedEx First Overnight ( A. M. delivery guarantee) - $100
FedEx Priority Overnight (business hours delivery guarantee) - $45
FedEx Standard Overnight (P. M. delivery guarantee)  - $40
FedEx 2nd Day A. M. Delivery (A. M. delivery guarantee) - $25
FedEx Express Saver (3 day) - $15
FedEx Ground - $10

Any express shipping services are additional to the final price of any purchase and are not refundable if the item is returned. An express service does not guarantee an item will arrive at the recipient’s location by any predetermined schedule. By selecting express services the customer is aware that such services will be used when the item is ready for shipment.  We also offer shipping services though UPS and the US Post Office, if a customer requires specific services from another shipper arrangements must be made prior to completion of an order. Some additional fees may be required, please call for information.

INTERNATIONAL SHIPPING

We can and do ship worldwide for a flat fee of $75. Any shipment leaving the United States is subject to an importation tariff or customs charges at its destination country. Any customs fees due at the time of delivery are the sole responsibility of the recipient, failure to pay for customs fees is not a condition of return and the customer may be liable for return shipping charges. Customs charges vary from country to country, it is the customer’s responsibility to be aware of the fees in their own country. AGK Diamonds, Corp. cannot provide quotes or information about customs fees to any specific country.  The following are a list of countries AGK DIamonds,Corp. cannot ship to: St. Lucia, Singapore, Malaysia, Indonesia, Hong Kong, Thailand, Russia and France. Due to a continent wide restriction on finished jewelry import from the United States AGK Diamonds, Corp. cannot ship to any African country.

TRACKING INFORMATION

We do our best to keep customers informed on the status of their orders and we do provide tracking information when applicable. For this we ask that customers leave contact information (email and telephone) with their orders to ensure their specific tracking information arrives. The FedEx shipping service provides tracking status when the contact information is entered into the shipping manifest, this will arrive as an automated email, phone call or both from FedEx. AGK Diamonds, Corp. makes no guarantee of the receipt of this information nor can we be held responsible for any non-receipt of tracking information. All tracking information is provided by the shipping agency through third party sources and do not originate from AGK Diamonds, Corp's website.